Acceptable Use Policy
This policy is part of the Terms of Service. It exists to keep the service fast and safe for everyone using it, not to catch anyone out — ordinary use of Profytly for your own store never comes close to these lines.
1. Use it for your own business
The subscription covers the stores you own or are authorised to manage. You may not resell, sublicense, white-label or provide the service to third parties as your own without a written agreement with us. Agencies managing client stores are welcome — install on each client store under its own subscription, or contact us about an agency arrangement.
2. Do not work around plan limits
Splitting one store's orders across multiple accounts, sharing one paid account between unrelated businesses, or otherwise engineering around order allowances is a breach. If your volume has grown, upgrade — the plans are inexpensive precisely so this is never worth doing.
3. Do not attack or overload the service
You may not:
- Probe, scan or test the security of the service without our written permission.
- Attempt to access another merchant's data, or any account that is not yours.
- Scrape the interface, or automate requests at a rate that degrades the service for others.
- Reverse-engineer, decompile or copy the app, except where law expressly permits it.
- Introduce malware, or interfere with the infrastructure the service runs on.
If you find a security vulnerability, tell us at profytly@gmail.com. We will not pursue anyone who reports a genuine issue in good faith, gives us reasonable time to fix it, and does not access or destroy other merchants' data in the process.
4. Do not use it unlawfully
You may not use the service to support illegal activity, to violate sanctions or export controls, to launder money, or in a way that breaches Shopify's own terms or the terms of any advertising platform you connect. You are responsible for ensuring your use complies with the law where you operate.
5. Do not feed it data you have no right to
Only connect stores and advertising accounts you are authorised to connect. Do not upload special-category personal data (health, biometrics, political opinions and the like) — the app is not designed for it and processing it would breach our Data Processing Addendum.
6. Support is for people, not scripts
Support is provided over email by human beings. Abusive, threatening or discriminatory behaviour towards them ends the conversation and may end the account.
7. Enforcement
Where we believe this policy has been breached we will normally contact you first and give you a chance to put it right. For severe breaches — attacks on the service, attempts to access other merchants' data, unlawful use — we may suspend or terminate immediately. Suspension for a breach does not entitle you to a refund of the current period.
Questions about whether something is allowed: profytly@gmail.com. Asking first is always fine.