Support & Refunds

Write to profytly@gmail.com, or use the Support page inside the app, which sends us your shop domain automatically so we can look at the right account.

It speeds things up enormously if you include your .myshopify.com domain, what you expected to see, what you actually saw, and the date range you were looking at. If a number looks wrong, the order number it relates to is the single most useful thing you can send.

Business days are Monday to Friday, excluding US federal public holidays. These are targets we hold ourselves to, not contractual service levels.

Support is available in English and Italian.

Every paid plan starts with a 14-day free trial, so you can evaluate the app fully before paying anything. Beyond that:

• Something on our side went wrong — the app was unavailable for an extended period, or produced materially incorrect figures because of a defect — we refund the affected period in full. Tell us and we will sort it out; we do not make you argue.
• You were charged after cancelling or uninstalling — full refund, always. This should never happen, and if it does it is our error.
• You forgot to cancel and were charged for a period you did not use — if you contact us within 14 days of the charge and there is no meaningful usage in that period, we refund it.
• You changed your mind mid-period — cancellation takes effect immediately and stops future charges. We do not routinely refund a partially used month, but ask us if your circumstances are unusual.

Refunds are issued through Shopify, which processed the original charge, and appear on the payment method used for your Shopify invoice. Allow up to 10 business days for your bank. Consumers in the EU keep their statutory withdrawal rights regardless of anything here.

If a figure looks wrong, the Audit view inside the app decomposes it order by order and shows the source of each component — often that alone identifies the cause, usually a missing product cost. If it does not, send us the figure, the date range and one order number that looks off. We treat calculation defects as the highest-severity category of bug: the entire point of the app is that its numbers can be trusted.

Report suspected vulnerabilities to profytly@gmail.com with "SECURITY" in the subject. See the Acceptable Use Policy for our good-faith research position.

Express RV International LLC, 2201 Menaul Blvd NE, Ste A, Albuquerque, NM 87107, United States
Support: profytly@gmail.com
Privacy and data requests: profytly@gmail.com